Serving Email SPAM and Losing Friends

SPAM emailYou have this wonderful product/service/deal that you just know everyone on your contact list is dying to know about! You can’t wait to share it with them! You have a few hundred emails in your email contacts so you write up an email extoling the virtues of this magical product or this incredible program or this once in a lifetime opportunity.

Now you have the perfect email to let them know about “IT”and you start sending the email out to your contacts. You carefully add the names in the “To” field of your email and send out the email in batches of 25 to 30 people. You know if you send too many at a time, your email program will reject the email.

Email iconYou notice people are already emailing you back before you even get through all your contacts! It’s working! So you eagerly open up an email from a friend and it isn’t even close to the response you expected from them. In fact, they are very angry at you and ranting on about something called SPAM! You open more emails and most of them are very similar to the first email you opened, some more polite than others, but all of them saying you are sending SPAM.

You have heard about SPAM, it’s that meat that comes in a can, isn’t it?  But you are pretty sure that isn’t what your contacts are referring to in their emails.  So you look up the term on the internet and discover that there are laws about emailing… Who knew?  Well, most people in business know about the SPAM laws and the fact that you just broke the laws, even if you didn’t know about them, makes you look really unprofessional.
Yes, what you don’t know about SPAM will hurt you socially and professionally. There are several really good articles on what SPAM is, what the laws are, but most important of all is following the email etiquette that is socially acceptable in today’s world.

So, what can happen if you send SPAM emails?  

  • SPAM emailYou can be reported for sending SPAM
  • Your email account can get shut down
  • You can get fined for sending SPAM emails
  • Your professional reputation can be damaged
  • People can block your emails so you can no longer email them
  • You can make a lot of people really angry at you
  • You DO NOT want any of these things to happen to you

Here are just a few things that our over eager spammer did that you could avoid doing:

  1. Email to a large group of contacts using the “To:” field in your email
    1. Never do this, no matter what.
    2. If you need to send to a group of people from your email, then use the “bcc:” feature at the very least, but we highly recommend using an email program like Mailchimp.
    3. It is acceptable to send to a small group of people who all know each other and have each other’s email using the “To:” field IF it is regarding something that this group of people is involved in directly. Never send emails to a group you belong to in this way if you are promoting your products/services/specials, unless that group has given permission to do so.
  2. Assume that everyone wants to know about something, you must get permission first before you put people on an email list.
  3. If you are going to be emailing to several contacts at a time, set up an email system using Mailchimp, Constant Contact, or one of the many other services available.
    1. If you don’t know how or don’t have the time, hire a VA to do it for you. It is cheaper than being fined for sending SPAM or getting your entire email account shut down for SPAM emails.

Newsletter signup greenAfter reading this, you will want to get be in compliance with the SPAM laws. We set up email programs and opt-in boxes on websites so you can be in compliance with the laws. Contact us to find out how.

 

If you  still have a few questions and want to make sure you are complying with the SPAM laws, please visit these sites for more information on the SPAM Laws:

Federal Trace Commission

SPAM Legislation

List of articles on SPAM and email Etiquette:

15 Tenets of Proper Email Marketing Etiquette 

25 Tips for Perfecting Your E-mail Etiquette

Email Etiquette 101

Copyright© 2014 Reduce The Chaos Sacramento, California. All Rights Reserved. (916) 534-2048

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What Is Your Communication Style?

Have you noticed that you think you are communicating well with someone only to have them completely missunderstand what you said? It is obvious that you have your own way of communicating, while those around you may communicate in a completely different fashion. Is this affecting your business?

There are several styles of communication: the Drip Communicator, the Shotgun Communicator, the Crystal Ball Communicator, and the Organized Communicator. When working with your online assistant and/or social media manager your communication style can be an asset or a liability. Communication between client and virtual assistant/social media manager, known as your online assistant, is crucial to a successful, lasting partnership.

Have you used one or more of these communication styles?

Water dropsDrip Communicator:

When an idea pops into your head you send your online assistant an email; then 10 minutes later you remember you want to add a contact to your contact program, so you send another email. Right after you send the email about contacts, you think “oops I forgot to add another contact”, and another email gets sent. A little later, you realize that the first idea needs some changes so off goes another email. What this looks like to your online assistant is email “drips” – constant and annoying – like a dripping faucet. What’s worse is the time needed to handle this constant drip of emails and keep track of where the information is when the online assistant needs to perform the requested tasks. This also causes items to be missed and in the end, will cost more money when you are invoiced by your online assistant.

TargetShotgun Communicator:

This style of communicator relays bits and pieces of a project sprayed out to many people, but no one, except the client, knows all the pieces. It also means that pieces of information may be going to the wrong people, which can delay projects, plus create confusion and chaos. This also happens with reply all emails, which involve more people and more confusion. What this looks like for the online assistant is that key information is in several places and not where it’s needed, causing more delays and miscommunication opportunities.

Crystal BallCrystal Ball Communicator:

(are you reading my mind yet?) This style of communicator just expects their online assistant to know things without having to tell them. These communicators believe they are communicating, but leave out important details on projects. For instance, they tell the online assistant to “send a newsletter” but neglect to say what day or time they want the newsletter to go out. They have conversations about a project with one person, but don’t let the others involved know about the decisions that were made. The crystal ball communicators are often frustrated when their online assistant doesn’t get things done or requests more clarification.

Steps DiagramOrganized Communicator:

This style of communicator tends to gather most, if not all the information for a project into one place, outline the project with bullet points and deadlines. They have all the key materials necessary to complete the task ready to go, then send one email. If there is information pending, then organized communicators indidcate clearly what is pending and followup on anything outstanding. The organized communicator are respected and appreciated by their online assistant.

Clear communication with your online assistant can save you many hours and a lot of headaches! When you communicate clearly with your online assistant it makes the tasks go easier and increases the online assistant’s efficiency. Sending several emails with bits and pieces for a project or expecting your assistant to read your mind and unclear instructions all create chaos.

No matter what communicator type you are you can improve your communication with your online assistant by taking the steps to communicate clearly.

Reduce the chaos today with clear communication!

Copyright© 2014 Reduce The Chaos Sacramento, California. All Rights Reserved. (916) 534-2048

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The Paper Shuffle Dance

Dance step mapAre you doing the Paper Shuffle Dance and Feeling Frustrated?

This dance has a variety of different shuffling steps, depending on the dancer’s style.  The steps may look different, but the end result is the same. All these shuffling steps end in paper clutter with many wasted hours and lots of frustration.

Are your familiar with any of these paper shuffling techniques?

Paper Shuffle Dance Steps:

  • Sorting a large stack of paper by making several smaller stacks of paper
  • Sorting through a large stack of paper every time you need a document
  • Moving a stack of papers from one physical place to another
  • Rearranging the order of the large stack of papers
  • Hiding or boxing up the paper stacks so it is “out of sight”

If you know any of these paper shuffle dance steps and would like to stop the dance, we have some solutions for you. We are going to show you some new dance steps that you can take that will have you feeling lighter and save you hours of time every year.

Like anything else, how you deal with your papers has become a habit and habits can be changed. Are you ready to stop the paper shuffle dance?

Steps to End the Paper Shuffle Dance:

The first step to stop the dance is to decide that you are going to make changes starting NOW!  Not tomorrow, not next week or next month. Start reducing your paper chaos today!

The second step is to set up a paper handling system that is easy to use and easy to maintain.  To start your paper hadling system, start with your current papers and follow the simple instructions in our article:  Piles of Paper – What to do with them!

Copyright© 2014 Reduce The Chaos Sacramento, California. All Rights Reserved. (916) 534-2048

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Business Social Sites: Ghost Towns or Thriving Marketplaces

Have you ever visited a business social site to find out it had not been updated in a couple of years? Ghost town business sites are those dry, dusty and deserted social pages that Ghost Townbusinesses start and then abandon. An active business site is like a thriving marketplace, one where people are interacting and business is happening.

A businesses social site is their online, electronic billboard and should be treated as the valuable business tool and asset that it can be. Like any other business tool, it is only good if you make use of it. Which category do your business social sites currently fall into: thriving city marketplace or ghost town, or somewhere in between?

5 Reasons for Active Social Sites:

  • Potential clients and customers can find your business contact information
  • Clients and customers can easily share your business with their friends and others
  • Clients and customers can give reviews and tell others about a positive experience
  • Communication of upcoming sales/events/specials offers and much more
  • Worldwide Visibility and keeping your business in front of customers and potential customers

5 Reasons Leaving Social Sites Unmonitored can be Detrimental to your Business:

  • People visiting them will wonder if you are still in business
  • Outdated contact and business information on the site can mean lost business
  • People can post negative, untrue or inappropriate things on the social sites
  • Quick responses to questions is expected
  • Your social sites can be hijacked and used to damage your business reputation

The younger generations, even the majority of those in their 50’s, are using social sites to find businesses and to check out what others are saying about that business before making any contact to purchase or use their services.

Is your business suffering from inactive or sporadic social site interaction and are yourTimes Square, NY social sites more like ghost towns than thriving active city marketplaces? Keeping regular content on your social sites is one of the challenges of doing business today. One of the main reasons businesses stop using their sites is the time involved to keep a steady stream of information across multiple sites.

That is why many businesses use social media managers and virtual assistants to keep up with the fast pace of the ever changing landscape of social media and technology. They spend time weekly keeping up with the changes. Consult with a virtual assistant and social media manger to see how they can take that ghost town and turn it into a business asset today.

Copyright© 2017 Reduce the Chaos Denver, Colorado. All Rights Reserved.

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Pardon Me, Your Age is Showing on Facebook!

Happy Birthday CardIs your age showing on Facebook?  

If you don’t know, you will want to check right away.  Having your full birthday accessible to everyone leaves you vulnerable to identity theft.

Is your age/birth year showing on your birthday notification or to the general public on your Facebook? Have you noticed that some people have their age in brackets and some don’t when you see the Facebook notice that it’s their birthday?  If you are wondering how to change this –  here is a quick step by step guide.

You can change your birthday on Facebook if you entered the wrong date or year or for any other reason, by following these quick steps:

1. Log into you Facebook account

2. On the dark blue bar at the top (known as the Facebook dashboard), click on your name to get to your profile page.

Facebook Birthday Screen Shot

Facebook Birthday Screen Shot

3. Click on the word “About” (under your profile picture) and scroll down

4. In the “Basic Info” section, click “Edit”

5. Change your birthday, or the settings:

These are the 3 setting choices:
A: Show my full birthday on my timeline
B: Show only month & day on my timeline
C: Don’t show my birthday on my timeline

Setting Choices for Birthdate

Setting Choices for Birthdate

 

 

  • Choice “A” shows anyone your full birthday, including the year. This is not a good idea because of identity theft! (Not to mention you can’t lie about your age or everyone will know on Facebook)
  • Choice “B” lets people know it’s your birthday so they can send you birthday greetings without the risk of identity theft – or everyone knowing your age… 😉
  • Choice “C” for those who don’t want birthday greetings and prefer to forget that they have a birthday. 

Above choices are up to you!

You can also change or update any other information you want to in this section before you save changes.

NOTE:   Be sure to scroll down the page and click Save.

Copyright© 2013 Reduce the Chaos Sacramento, California. All Rights Reserved. (916)534-2048 
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Bonfire, Cold Storage or the Clouds? Client File Management

Open File CabinetWhich choice is best for those old client files?  No one wants bad memories hanging around! Old client files can be a reminder of a loss and take up valuable space.  So what do you do with those old client files that are sitting around your office?  No, you can’t just throw them out… as much as you might want to!  You do need to keep the files for tax and legal reasons for a few years.  For more tax information click on the link to the IRS website.

Here are some things you can do move those old client files from a prime location and to lessen the space they take up. Whether you make the decision to store a paper file or scan and keep the information in an electronic file (in the cloud), there are some steps that need to be taken:

  1. Determine what types of things need to be kept:
    1. Signed contracts and other legal documents
    2. Emails/letters to and from the client
    3. Notes from meetings and/or conversations
    4. Invoices/Statements
    5. Anything that might be needed if there are legal issues in the future
    6. Remove what you don’t need from the client file, then toss it in the shredding or recycle bin. (Be sure to protect client confidential information and privacy by shredding)
  2. Prepare the file for the method of storage you will be using:
    1. Keeping paper files:
      1. Box up the files by the year and clearly mark the box. Include the date that the file box can be shredded.
      2. Put the box in a secure location that is dry and protected from dirt/rodents/pets.
      3. Keep a running list of what is in the boxes and their disposal dates.
    2. Converting paper files to electronic:
      1. Scan each client file into a well labeled electronic file folder.
      2. Make backup files of the electronic files or have off-site electronic secure storage in case of theft or fire/flood.
      3. Have a system for deleting files once they are no longer needed.

Copyright© 2013 Reduce the Chaos Sacramento, California. All Rights Reserved. (916)534-2048 

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Cure for Contact Information Chaos

Organizing Contact Information My grandmother’s address book was one of her most valued possessions. I remember it as an old tattered book with scraps of envelopes and bits of paper hanging out of it. Over the years, as people moved or passed away, she would have to rewrite and organize, in alphabetical order, every one of her contacts into a new book. The loss of her address book would have been devastating and would have taken a great deal of effort to recreate. How valuable is your contact information to you?

In order to save time and reduce the chaos that comes from having ineffective systems for handling contact information, my recommendation is to use an email program, like Google’s gmail or Microsoft Outlook, to keep all your contacts. Keep the contacts somewhere in cyberspace so that you can log into it from almost anywhere to access your contacts. Keeping the contacts only in a spreadsheet is good until the hard drive crashes or a disaster strikes and you lose everything. Exception: you use a remote backup service. If you have a business with a need for a large and specialized capacity for customer management there are Software programs like ACT that can be used.

The benefits of using electronic programs for contact information:

  • Easily track a variety of contact information, including birthdays, anniversaries, or notes on their likes or dislikes
  • Contact information can easily be updated, added to or deleted
  • Contact information can be easily sent to and shared with others
  • Lists of contacts can be printed out and sorted by the specific information you want
  • Can easily download contacts to a spreadsheet that can be edited and uploaded to another computer program

If you are like me, I like paper, but it isn’t practical any more to keep my contact information on paper now that we have computers. Keeping track of your contacts and their information is one of the many things that computers are much better at. It is time to make some changes and get your contacts organized!

How To Organize Your Contact Information:

First: Assess how organized is your contact information?

  • Where do you keep your valuable contact information?
  • Is the information safe from fire, flood, or theft?
  • Can you easily add or delete more contacts?
  • Can you easily find contact information when it is needed?
  • How many places, paper and electronic, do you keep your contact information?

Second: Organize your contact information

  • Decide what electronic program you want to use to contain all your contact information
  • Gather all your paper contact information in one place
  • Enter all the contact information in the electronic program (Note: keep the paper contact info for a short time in case of input errors)
  • Merge all other electronic contact information into the program you chose
  • Periodically spend time updating your contacts

Most important is to reduce the chaos by keeping all of your contact information in a centralized place!

If you would like assistance getting all your contact information into an electronic format, contact me to find out how I can help you with that.

Copyright© 2013 Reduce the Chaos Sacramento, California. All Rights Reserved. (916)534-2048

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Piles of Paper – What To Do With Them?

 

Do you have Piles of Paper?

We have all been in offices or homes where plies of paper are stacked high on every available surface, including the floor.  Stacks of paper, drawers full of paper, boxes of paper, rooms full of paper are taking over our lives.  Lets take back our lives and our time!

 

Wasn’t the invention of the computer supposed to decrease the amount of paper we use? It didn’t! The average office worker handles over 10,000 pieces of paper every month!  Even people who are somewhat organized can have difficulty keeping up with the sheer volume of paper.
Continue reading

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Organizing Mail and Paperwork

That pesky mail just keeps coming and tends to pile up or get scattered around the house.  Having a good system for handling your incoming mail and paperwork is key to keeping your life organized.  There are some simple steps you can take to help keep the mail under control, make life simpler and reduce the chaos.  These easy steps will only take a couple of minutes a day and save you hours every month.

Five Easy Steps to Manage Your Mail:

  1. Set up a specific place to handle your mail and paperwork with all the items you need within easy reach.
  2. Open and Sort the mail as soon as you receive it into these suggested categories:
    1. Shredding bin – any documents/envelopes with personal information that can be discarded immediately
    2. Recycling bin – for sales adds, magazines, and envelopes without personal information that can be discarded
    3. To Read bin – magazines, sales ads, newspapers, etc. to be read later
    4. To Do/Follow-Up bin – for action items that need further attention
    5. To Pay bin – bills and invoices to sort into folders by due date
      1. For bills/invoices if you don’t pay them on line, set up 4 file folders:  1)  1st -10th,   2)  11th -20th,    3) 21st – 31st,   4)  Next month/Future
      2. Place bills in these folders according to their due date.
      3. Check the folders 5 working days before the first date on the folders (take into consideration holidays and weekends) and process the bills.  For example: the 11th-20th folder you would check on the 6th of the month and process the bills/invoices in the folder.
      4. Distribute Next Month/Future folder’s bills/invoices into appropriate folders when you process the bills/invoices for the 1st -10th.
  3. Set specific days and times to deal with the mail on a regular basis, minimum of once a week.
  4. Adjust this system as needed to meet your individual needs, or try a different system if this doesn’t work for you.
  5. Being consistent with maintaining the system is key to making it work.

Dealing with the mail on a daily basis prevents more chaos and piles, which take even more time to deal with.  When you keep up with the paperwork you will feel less stress, pay fewer late fees, and have more time to enjoy life.

Copyright© 2010 Reduce the Chaos Sacramento, California. All Rights Reserved.

“The contents of this post are intended to be purely educational in nature, and are not intended to be used as legal or financial advice. In all legal matters, consult an attorney, in all financial matters consult with an accountant. Use of these examples without due diligence is at your own risk.”

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The High Cost of Being Disorganized

Dollar SignHere is a good example of how a person’s disorganization can have financial, time and stress costs for themselves and those around them.

A person was going out of town for several days and had hired a house sitter to watch their home and animals. They forgot to leave the key for the house sitter! Fortunately someone had a spare key for the home in case of emergencies. The homeowner called both the key holder and the house sitter with contact information. This entailed the house sitter and the person with the emergency key having to meet up, taking time out of their schedules to hand off the key.

Much to the house sitters dismay, while at the home to hand off the key, the utility company arrived to turn off the power due to an unpaid bill. Fortunately the holder of the emergency key was able to pay the bill. Had the utility company turned off the power to the house the sitter would have been in the dark and all the food in the refrigerator would have been spoiled, not to mention the poor animals if the sitter had been unable to get into the home because of the forgotten key.

Had the homeowner not forgotten to pay the bill and then also forgotten to leave the key, the emergency key holder would not have been there to write a check for the utility company. Wonder if the disorganization was part of a divine plan, or if two organizing wrongs make a right?

How much is being disorganized costing you?

(Note: Client confidentiality is always honored and this story does not represent any Reduce the Chaos clients, it is a composite of several similar incidents encountered over the years.)

Copyright© 2010 Reduce the Chaos Sacramento, California. All Rights Reserved.

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